Please note: Malcolm is still working as a GP but now only sees patients who want to take a nutrition and lifestyle medicine approach to managing their health. He no longer works at Clinicare Fitzroy, so all Clinicare patients requesting ongoing prescriptions and general medical services are advised to make an appointment with another doctor at Clinicare.
Information for Telehealth consultations:
- Medicare rebates for telehealth consultations are only available if you have seen Dr Mackay in person in the preceding 12 months. If you are not in this category, then full fees apply for which there is no Medicare rebate.
- Telehealth consultations (i.e. via Zoom or telephone) are subject to the same regulations and laws as in-office consultations regarding privacy, record keeping and medical standards and ethics.
- Malcolm is only licenced to provide medical consultations within Australia.
- Prescriptions and pathology requests can be issued when required and are valid across Australia.
- When you are ready to go ahead with a Telehealth consultation, please fill in the booking form to set up a suitable time.
- Malcolm will send you a Zoom meeting link prior to the appointment time.
- Note that Malcolm sees a limited number of patients in person in Richmond. You can book an in-person visit via the telehealth booking form. This is only available for patients who wish to use nutrition and lifestyle to manage their health.
New fees:
From 1st July 2024, the following fees apply for telehealth or in-person consultations:
Prior to a consultation:
Where appropriate, please email medical information to Malcolm before the initial consultation:
- A list of medical conditions and long-term medications, particularly if extensive
- Recent pathology results (scanned documents preferred over photos )
- A three-day food diary may sometimes be useful – a printable record sheet can found at:
Preparing for a video consultation:
- Your computer will download Zoom software when you click the meeting link. A Zoom account is not required. You can download a free Zoom App for use on mobile devices.
- Hints for a better Zoom meeting:
- Ensure you have a reliable internet connection
- Your display should be large enough to view shared documents
- Sound quality is often better with earphones
- Place your device in front of you rather than below your face
- Bright light sources need to be in front of you rather than behind you
After a consultation
- Prescriptions, pathology requests, etc, can be issued when required and are valid across Australia. These will be posted or emailed to you after the consultation
- Malcolm may send you a post-consultation email summarising any recommendations made during the consultation as well as further information or links
- Payment is made after the consultation and can be made by credit card via PayPal or via bank transfer